People
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Learning to apply accountability in the achievement of business results and the improvement of both individual and organizational performance.

TAKING RESPONSIBILITY OF ACTIONS

• Understand what accountability is

• Learn the difference between “above the line and below the line” thinking and behavior

• Explore the steps required to create an accountability mindset

• Examine how to build accountable leadership while creating a climate of accountability up, down, and across the organization

Nodding, giving verbal cues, and looking people in the eye are all the traditional methods to prove that one is ‘actively listening’. However, it goes further than that and unless people listen with the intent to learn and not simply from a position of self-orientation, a certain tension will develop in the speaker and trust will be broken. This program provides a highly interactive, fun, and engaging way to provide the skills and tools to truly listen by learning how to focus the mind, remove distractions, ask questions, and remove common barriers to listening.

• Identify the fundamentals of listening

• Examine active listening and factors that affect listening

• Understand actions needed to encourage effective listening

• Recognize barriers to active listening

• Associate nonverbal communication with active listening

• Connect the relationship between questioning skills and communication

Becoming a Trusted Advisor means moving away from being a ‘transactant’ towards becoming the consultant. The definition of a trusted partner, and an examination of the qualities, traits, and actions of a trusted partner are explored and examined.

• Create awareness of your role as a trusted advisor in supporting the strategic objectives of other stakeholders, functions, and departments across the organization

• Learn about the trust equation and how to build trust with diverse stakeholders

• Understand interpersonal skills to be able to question, listen, advise, influence, and coach your internal partners

• Learn how to follow a reliable framework to learn more about internal partners and build relationships

Creating a workplace that is collaborative and collegiate.

CREATING THE COLLABORATIVE WORKPLACE

• Identify how barriers to building relationships can be overcome by recognizing attitude and behaviors in themselves and others

• Explain the importance of trust in a relationship and identify methods of developing trust

• Recognize the difference between assertive, aggressive and passive behaviors and how these impact on relationships

• Learn about different communication styles and how they can affect relationship building

The anatomy of trust: what creates it and what destroys it.

BUILDING AND MAINTAINING TRUST

• Understanding why trust is important

• Examining the “trust quotient” and learning what builds and destroys trust

• Learning tools to help rebuild trust once it has been lost

• Understanding how to maintain trust, specifically in remote team situations

Gaining the skills to engage and persuade an audience and make a change in their thinking, behavior or attitude.

GETTING YOUR MESSAGE ACROSS THAT INFLUENCES

• Design and deliver a persuasive presentation that gets results

• Benchmark and structure presentations with real examples and tips

• Explain how audiences listen and respond to presentations

• Follow prompts that help audiences reflect, evaluate and learn from experience

• Practice preparing and presenting in real time with immediate feedback from peers and facilitator

The first and most important step in giving a business presentation is the planning and preparation phase. This course explores the core methodology in preparing for a presentation

• Examine the type of presentation required

• Explore the purpose for the presentation and what the desired outcome is

• Explore the greatest fears of giving a presentation

• Understand the three ‘Ps” of presentations: Prepare, Practice, Present

• Explore how to know your audience, content, and methodology and presenting with ethos, pathos, and logos

• Explore the start, middle, and end of your presentation

• Learn about ‘information sifting’ and how to structure a presentation

Death-by-PowerPoint is a well-known reason why many presentation fail to achieve their objectives. Understanding how to engage the audience within the first 30-seconds and how to create visual aids that support the presentation is key to success.

• Explore what the audience needs from a presentation

• Learn how to open a presentation that engages and makes the content relevant to the listeners

• Understand how to present complex data without overwhelming the audience

• Learn the art of storytelling to explain key concepts and provide an mechanism for easy recollection of information

• Explore the use of PowerPoint and how to avoid common mistakes

While the core concepts of how to prepare a remote presentation are the same as the presenting in-person, there are some specific elements to consider due to the remote nature of the delivery. This course examines those elements in detail.

• Explore the differences between remote and in-person presentations

• Examine the presentation format from the audiences’ perspective

• Learn how simple changes can bring content to life, helping online audiences follow the presentation story and engage with the key messages

• Learn how to organize the workspace and how to get the most out of online meeting platforms

• Explore top tips for running a smooth session for any size group and how to manage introductions, handle questions, and encourage interaction to keep the conversation flowing

Understand the role of coaching and how it differs from mentoring, advising and teaching. Learn how to use a coaching process that involves the coachee and motivates them into action.

THE WHAT AND WHY OF COACHING

• Discover what coaching actually is

• Learn the quality and traits required of a good coach

• Uncover key skills required to coach and tools available to help

• Understand the application of a coaching model to drive the conversation

COACHING SKILLS AND TOOLS

• Adapting your learning style

• Dealing with resistance to coaching

• Understand how to use and deploy a coaching template

• Discover how to ask great coaching questions and truly listen to the answers

• Explore how to make coaching collaborative

Learning how to collaborate across organizational boundaries by exploring how to communicate effectively and understand differences that lead to effective collaboration.

WORKING COLLABORATIVELY WITH OTHERS

• Learn why collaboration is beneficial to productivity

• Explore ways to work in a collaborative climate and how to build trust across boundaries

• Assess your own collaborative style and how this helps or hinders you in collaborative working

• Recognize how to use emotional intelligence to collaborate with others and build stronger relationships

Understanding individual communication styles and how to adapt your style to those you need to work with, manage and influence, specifically focused on communication via email.

COMMUNICATION STYLES

• Discover barriers to effective communication

• Understand different communication styles and how the interplay works between them

COMMUNICATING VIA EMAIL

• Clarifying the role of email as a communication tool

• Examining the issues that use of email creates

• Learning effective communication tools to make email clear, unambiguous and practical

• Learning when to “pick up the phone”

Building awareness and insight into intercultural communications including exploring barriers to successful cross-cultural interactions while understanding differing cultural dynamics.

DEFINING COMMUNCIATING ACROSS CULTURES

• Define what cross-cultural communication is

• Explore and recognize barriers to intercultural communication

• Understand differing cultural values and norms

EXPLORE CROSS-CULTURAL COMMUNCIATION

• Learn the differences and similarities in non-verbal communciation in various cultures

• Explore the fundamental components that influence intercultural conflict

• Understand what to consider when communicating with an international audience through a common language

Objectives:

• Develop skills for resolving conflicts and disagreements professionally.

• Foster a collaborative mindset for working effectively with colleagues.

• Learn techniques for managing and reducing workplace conflicts.

Exploring the shifts and difference required to lead at a higher level while understanding how to navigate through the leadership pipeline

• Understand the challenges associated with moving from one leadership level to the next

• Exploring the new skills required to make the shift to a higher level of leadership

• Learning how to think beyond the role in order to understand how to how to position self up, down, and across the organization

• Exploring changes in communication, responsibility, and authority when contributing and leading at a higher level

Objectives:

• Cultivate creative thinking skills for generating innovative ideas.

• Learn techniques for problem-solving through creative approaches.

• Foster a culture of innovation within the organization.

Learn how to deal with different approaches to conflict and how to prepare for and manage disagreement.

WHERE CONFLICT ARISES

• Understand the definition of conflict

• Examining different types of conflict and their resultant traits

• Assess areas where conflict happens

• Examine affective vs cognitive conflict and how to recognize both

DEALING WITH CONFLICT

• Learn how to defuse anger

• Understand how to provide feedback that is constructive and inclusive

• Explore how to turn conflict situations into a collaborative discussion

• Strategies to manage “chronically difficult” individuals​

Providing a set of tools to make decision making and solving issues less complex.

UTILIZE A CLEAR PROCESS TO MAKE EFFECTIVE DECISIONS

• Explore decision types and their difference from outcomes

• Evaluate decision making alternatives

• Understand how to make decisions as a team

• Overcome decision making traps

• Review decisions as part of self-development

Objectives:

• Increase awareness of diversity and inclusion issues in the workplace.

• Learn strategies for promoting inclusivity and diversity.

• Foster a culture of respect and equity.

Overcome communication barriers and improve working relationships while creating a positive work environment through proactive discussions.

ADAPTING FOR CLARITY

• Communicate clearly and get the message across

• Encourage others to open up and speak freely

• Communicate confidently with people at all levels

• Cope with difficult communication situations

• Understand different communication styles and how to adapt in the moment

Objectives:

• Understand the emotions of change

• Navigate the change curve

• Understand what causes change fatigue and learn how to cope

Learning what accountability means to each team member and what accountable behavior looks like in relation to the organization's mission and objectives.

• Define team and personal accountability

• Differentiate between ownership and accountability

• Understand the barriers of workplace accountability

• Focus on building accountable leadership

• Identify the components of the cycle of accountability

• Learn how to avoid the ‘blame’ culture

• Identify individual and team accountability roles in relation to the organization's mission and objectives

To explore the components of empathy and emotional intelligence in order to understand how to create a caring workplace.

UNDERSTANDING EQ

• Learn what empathy is and how it is perceived by others

• Understand the components of emotional intelligence (EQ) and the role it plays in the workplace

• Explore personal emotional intelligence and learn tactics to improve areas of deficiency

• Apply core concepts to current workplace situation and create action plans to become fore self and socially aware

Understand the emotional impact of change and how to manage self during times of uncertainty.

MANAGING REACTIONS TO CHANGE

• Explore why change is sometimes difficult

• Examine own reaction to change and why emotions may vary between change initiatives

• Learn how to find change partners to help navigate uncertainty

• Explore methods to cope with constant change and manage unproductive emotions

Objectives:

• Develop SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals.

• Create action plans for goal attainment.

• Monitor progress and adapt strategies for success.

Objectives:

• Develop leadership qualities to lead by example.

• Learn how to influence and inspire colleagues without formal authority.

• Enhance team collaboration and accountability.

To provide tools, ideas, and discussion opportunities to communicate and ‘live’ the values in every interaction and activity.

MANAGING REACTIONS TO CHANGE

• Understand individual roles in bringing the values to life

• Learn how to lead-by-example by deploying the values at every opportunity

• Explore how to remove barriers to intentional application, including encompassing a one team ‘Dyne Family’ approach

Develop communication skills to help influence and persuade effectively and understand their manager’s work style and how this might affect their thinking.

INFLUENCING SENIOR LEADERS

• Explain what managing upwards is; and what it is not

• Identify the key challenges to managing upwards

• Understand the needs and expectations of your manager

• Use influencing and persuasion techniques

Objectives:

Enhance networking skills to build valuable professional relationships.

Learn strategies for maintaining and nurturing connections.

Develop a strong professional network for career growth.

Objectives:

• Define and build a personal brand for career advancement.

• Create a professional development plan to achieve career goals.

• Enhance networking and self-promotion skills.

Define development needs and recognize opportunities for growth and career development

• Produce and plan the resources required for personal professional development

• Identify, implement and evaluate a personal development plan

• Learn how to create a personal conceptual map of career opportunities

• Map skills by performance, interest and recognition

• Match skills with career opportunities and market demand

• Analyze gaps and build an action plan

Presenting with impact both in a face-to-face and virtual environment.

CORE PRESENTATION SKILLS

• Defining your audience

• Tailoring your content

• Telling your story: planning the Intro, Throughtro, Outtro

• Getting beyond ‘Death by PowerPoint’

• Anticipating reactions and planning for questions

DIFFERING ENVIRONMENTS

• Skills for presenting face-to-face

• Setting yourself up to present virtually

• Differences in planning your presentation depending upon the presentation environment

• Engaging your audience in you content

Objectives:

• Enhance critical thinking abilities to solve complex problems.

• Learn structured problem-solving methodologies.

• Develop creative problem-solving skills.

Objectives:

• Learn stress management techniques to maintain well-being.

• Develop strategies for achieving a healthy work-life balance.

• Improve productivity and reduce burnout.

Understand sources of stress and manage reactions to adverse events leading to greater workplace performance.

DEALING WITH ADVERSITY

• Recognize personal stress and the effect it has on behavior

• Describe common reactions to adversity, and recognize how this impacts different individuals

• Identify current and new strengths in terms of personal resilience

• Enhance resilience in self and others using key strategies and tools

Understanding what unconscious bias is; why we, as humans, are prone to it; identify institutional unconscious bias and the vicious circle of prejudice; and learn why unconscious bias is so destructive in the workplace.

TAME YOUR OWN UNCONSCIOUS BIAS

• What are my “hot buttons”?

• Why do I think certain things about certain people or situations?

• How do I recognize my own unconscious bias?

• What can I do to not act on unconscious bias?

• How can I reframe a situation so as to avoid jumping to erroneous conclusions?

Objectives:

• Improve time management skills for remote work environments.

• Learn techniques for setting boundaries and managing remote stress.

• Maintain productivity and work-life balance in remote settings.

Objectives:

• Improve time management skills to increase individual productivity.

• Develop effective strategies for setting and achieving personal goals.

• Learn techniques to prioritize tasks and minimize distractions.

An introduction to what time means to each individual and how to create a healthy approach to time management.

MAKE EVERY MOMENT COUNT

• Analyze individual responses to time, specifically monochronic and polychronic approaches to tasks

• Identify personality traits and how they relate to the management of time

• Uncover personal reactions to assigning time to tasks and incorporating prioritization techniques

• Learn how to use a few key tools to manage workload

Give participants the skills to work with those people that may be considered a “challenging person”

LEARNING HOW TO ACCEPT AND CONNECT

• Understand how different biases will color our judgement of people

• Explore the elements of trust and explore how we can build this

• Demonstrate the skill of empathy and explain why it is important

• Identify what happens when we are in conflict with others, and how we can ensure both parties win

• Use techniques to keep balanced when overwhelmed by a challenging situation

Understanding the trust building, relationship, and communciation requirements of working within a hybrid team.

BEING PRODUCTIVE WHEN REMOTE

• Defining what a hybrid team is

• Exploring the challenges associated with working in a hybrid team

• Learning how to build trust remotely

• Examining tools available to maintain connection and build relationship within a hybrid structure

Applying specific standards to ensure that e-mails are professional and effective.

WRITING PROFESSIONAL EMAILS

• Eliminate simple errors when writing and sending e-mails

• Write e-mails that comply with the professional standards of your organization

• Follow accepted protocol when writing and sending business e-mails

• Understanding how to craft email messages using a defined system

• Exploring grammar and common errors